At Third vision logistics, we strive to provide a seamless and satisfactory booking experience for all our customers. However, we understand that circumstances may arise where you need to cancel or modify your booking. We aim to make our refund and return process as transparent and convenient as possible.
1. Booking Cancellation:
- Flexible Cancellation: We offer flexible cancellation options to accommodate unexpected changes in your plans. You can cancel your booking up to [X] hours or days before the scheduled pick-up time without incurring any cancellation fees. Please refer to your booking confirmation for specific cancellation terms.
2. Refund Policy:
- Full Refund: If you cancel your booking within the specified cancellation period, you are eligible for a full refund of the booking amount within 7 days.
- Partial Refund: In some cases, a partial refund may be applicable based on the cancellation terms and conditions of your booking. Any applicable fees or charges will be clearly communicated at the time of cancellation.
3. Modification and Rescheduling:
- Easy Modifications: You can modify or reschedule your booking online through our website or by contacting our customer support team. Depending on availability and any price differences, modifications may be subject to additional charges or refunds.
- No-Show Policy: Failure to pick up your rental vehicle at the designated time without prior notification may result in forfeiture of your booking and applicable fees. Please ensure to inform us of any changes to your travel plans to avoid any inconvenience.
4. Damages and Incidents:
- Vehicle Damage: Any damages to the rental vehicle during the booking period will be subject to assessment and repair charges. We recommend inspecting the vehicle thoroughly before accepting it and reporting any pre-existing damages to our staff.
- Insurance Coverage: Our rental vehicles come with comprehensive insurance coverage. However, certain exclusions and deductibles may apply. Please review the terms of the insurance policy provided with your booking for detailed information.
5. Customer Support:
- 24/7 Assistance: Our customer support team is available 24/7 to assist you with any queries, concerns, or assistance you may need before, during, or after your booking. Feel free to reach out to us via phone, email, or live chat for prompt assistance.
6. Satisfaction Guarantee:
- Our Commitment: Your satisfaction is our priority. If you encounter any issues or have any feedback regarding your booking experience, please let us know, and we will do our utmost to address your concerns and ensure your satisfaction.
Note: This refund and return policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.